Support/Maintenance Request
How we bill for Maintenance Requests
STANDARD: Get this update complete this week
Completion: 3 - 4 days
Billing Rate: $125.00/hourly
Minimum: 30 minutes
Billing Increments: 15 minutes
URGENT: I need this done today
Completion: 12 - 24 hours
Billing Rate: $150.00/hourly
Minimum: 60 minutes
Billing Increments: 15 minutes
CRITICAL: Drop everything you're doing and get my update done now!
Completion: 1 - 6 hours
Billing Rate: $175.00/hourly
Minimum: 60 minutes
Billing Increments: 15 minutes
NO RUSH: Squeeze this in whenever you can
Completion: 2 - 3 weeks
Billing Rate: $100.00/hourly
Minimum: 30 minutes
Billing Increments: 15 minutes